FAQ – Frequently Asked Questions
Q: Are you a manufacturer or a trading company?
A: We are a professional valve manufacturer with our own factory. We are not a trading company.
Q: Do you have any agents or representatives abroad?
A: No, we currently do not have agents overseas. Please contact us directly to purchase from Tianjin Flows Valve Co., Ltd.
Q: What products do you offer?
A: We produce Butterfly Valves, Gate Valves, Check Valves, Y Strainers, and Rubber Joints in accordance with ISO, ANSI, DIN, JIS, EN, and GOST/AS standards.
Q: Do you keep stock? What is your lead time?
A: We stock common valve sizes. Lead time depends on your order quantity, generally 30–35 days.
Q: Which countries do you export to?
A: We export to customers worldwide, covering most regions and markets.
Q: What certifications do you provide?
A: We offer CE, ISO, and WRAS certifications.
Q: What is your after-sales service policy?
A: We provide an 18-month warranty on all products. As an experienced manufacturer, we ensure reliable quality and dedicated support.
Q: What payment methods do you accept?
A: We accept T/T, L/C, OA, D/P, and D/A.
Q: What are your shipping options?
A: We ship via DHL, UPS, EMS, FedEx, SF Express, air freight, or sea freight.
Q: Do you provide free samples?
A: Yes, free samples are available.
Q: Do you accept custom sizes or designs?
A: Yes, we accept reasonable customizations based on your requirements.
Phone: 008613820618724
Tel: 0086-577-86929139
Email: info@flowsvalves.com
Add: No.208, No.8 Road, Industrial Park, Xiaozhan Town, Jinnan District, Tianjin