FAQ – Frequently Asked Questions

1. Q: Are you a manufacturer or a trading company?
   A: We are a professional valve manufacturer with our own factory. We are not a trading company.

2. Q: Do you have any agents or representatives abroad?
   A: No, we currently do not have agents overseas. Please contact us directly to purchase from Tianjin Flows Valve Co., Ltd.

3. Q: What products do you offer?
   A: We produce Butterfly Valves, Gate Valves, Check Valves, Y Strainers, and Rubber Joints in accordance with ISO, ANSI, DIN, JIS, EN, and GOST/AS standards.

4. Q: Do you keep stock? What is your lead time?
   A: We stock common valve sizes. Lead time depends on your order quantity, generally 30–35 days.

5. Q: Which countries do you export to?
   A: We export to customers worldwide, covering most regions and markets.

6. Q: What certifications do you provide?
   A: We offer CE, ISO, and WRAS certifications.

7. Q: What is your after-sales service policy?
   A: We provide an 18-month warranty on all products. As an experienced manufacturer, we ensure reliable quality and dedicated support.

8. Q: What payment methods do you accept?
   A: We accept T/T, L/C, OA, D/P, and D/A.

9. Q: What are your shipping options?
   A: We ship via DHL, UPS, EMS, FedEx, SF Express, air freight, or sea freight.

10. Q: Do you provide free samples?
    A: Yes, free samples are available.

11. Q: Do you accept custom sizes or designs?
    A: Yes, we accept reasonable customizations based on your requirements.